Refund Policy

Last updated 27 July 2026

Draft — review before publishing. These terms are deliberately generous; they are cheaper than disputes and they are the kind of policy Stripe likes to see. Change the numbers if you disagree with them, but keep the page.

Short version: if you haven't used the credits, you can have your money back.

Try it before you pay

Your first analysis is free and requires no card. That exists so you can find out whether Medusa is useful to you before spending anything.

Unused credits

Ask within 30 days of buying a pack and we will refund every credit you have not spent, pro rata. A $25 five-track pack with four credits left is a $20 refund. No reason needed.

Used credits

A spent credit means an analysis ran and a one-sheet was delivered, so it is not normally refundable. But if the result was genuinely broken — wrong track, empty sheet, obvious nonsense — tell us and we will refund it. We would rather give the money back than argue about it.

Failed analyses are automatic

If an analysis fails before delivering anything, the credit returns to your balance on its own. You do not need to ask, and you should never be charged for a run that crashed.

How to ask

Email info@knowmymusic.app from the address on your account. Say what you bought and roughly when. We aim to reply within two business days and to process approved refunds within five.

How the money comes back

Refunds go to the original payment method through Stripe. Your bank usually takes another 5–10 days to show it, which is out of our hands.

Before you open a dispute: please email first. A chargeback takes weeks and costs us a fee on top of the refund. A message usually gets your money back faster.